Script Technical Supports

🕔 2015/10/02 13:14
DLE UserGuide

For Script Technical Supports please visit our Supports Forum, as well as via E-Mail. For all of your questions, we try to answer all your questions, but due to the large number of visitors, it is not always possible. Therefore we may additional fee for script supports may applied. The cost of this service is optional $19 and only available with valid license users.

Services for additional support include:

1. Guarantee to answer the questions asked by users for the first time script users and do not know anything or new to script. The purpose of this support is only for direct help only if script not working or non-operational, if the cause of incorrect operation of the script was your template does not meet the requirements of the script, then your support request may be denied.

2. You will get free one time script installtion on your server including setting it up for full operation in current server settings (sometimes you need to disable the SEO, we will provide the specific guidelines for Russian Apache, setup upload functions for upload pictures and files ...).

3. You will receive consult with support to work with the script structure and instructions, for example, you want to make some small changes to the script for more convenient work for you, you can save time on finding the right piece of code just ask us. You will be given advice where to find, and how general it is better to implement the task. (Please note we do not write additional modules for you, but only help you better understand the script structure, so always ask essential questions, questions such as: "how can I get this code or module" may be ignored by customer support).

4. Another of the common problems is incorrect script upgrade, for instance during the upgrade process the server has failed, some of the new data was saved into the database and configuration, some data was not saved, which will cause the script stop working at the end. In this case, you will be held respomsible for manually repair damaged database structure.

In case you have not subscribed to additional support services, your questions will be ignored and unanswered.

Best Regards,

SoftNews Media Group
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